Privacy policy

Thank you for choosing JAQ Candles. Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services. By accessing or using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information when you visit our website or interact with our services:

  1. Personal Information: This includes information such as your name, email address, phone number, and shipping address, which you provide when placing an order or creating an account.

  2. Payment Information: We collect payment details when you make a purchase through our website. However, we do not store your complete payment card information. Payments are processed securely through our trusted payment processors.

  3. Usage Information: We may collect information about how you use our website, including your browsing history, the pages you visit, and the products you view.

  4. Communications: We may store copies of communications, such as emails or messages, that you send to us. This helps us respond to your inquiries and improve our customer service.

How We Use Your Information

We use your information for the following purposes:

  1. Order Processing: To process and fulfill your orders, including shipping and delivery.

  2. Customer Support: To provide customer support and respond to your inquiries, requests, or comments.

  3. Improving Our Services: To analyze user behavior on our website and enhance the user experience.

  4. Marketing: To send you promotional materials, such as newsletters and special offers, with your consent. You can opt out of marketing communications at any time.

Data Security

We take data security seriously and implement reasonable measures to protect your personal information. This includes using secure, encrypted connections for transmitting sensitive data and restricting access to your information to authorized personnel only.

Third-Party Services

We may use third-party services, such as analytics tools and payment processors, to enhance our services. These third parties may collect and use your information in accordance with their own privacy policies. We encourage you to review their privacy policies as well.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights or for any privacy-related inquiries, please contact us at info@jaqcandles.co.uk.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting a notice on our website.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at info@jaqcandles.co.uk.

Last Updated: 10/08/2025